Customer Service

Customer ServiceShipping & Delivery

 

Delivery to any UK postcode is £3.99

The rest of the world will be charged dependant on the weight of the order .

PLEASE NOTE OUR PRODUCTION TIME IS 7 - 10 WORKING DAYS (AS WE PRINT EVERYTHING TO ORDER BY HAND) MEANING WE AIM TO SHIP ALL ORDERS BY WORKING DAY 10 FROM THE DATE OF ORDER. 

THIS IS EXTENDED FOR ORDERS PLACED ON AND AFTER BLACK FRIDAY DUE TO THE VOLUME OF ORDERS WE RECEIVE.  AS WITH EVERY OTHER YEAR, WE WILL GUARANTEE DELIVERY IN TIME FOR CHRISTMAS. ORDERS PLACED AFTER 6TH DECEMBER WILL NOT BE GUARANTEED CHRISTMAS DELIVERY, UNLESS THEY ARE GIFT VOUCHERS OR PRE-MADE ITEMS THAT DO NOT NEED PRINTING.

Every effort is made to keep to this schedule however in certain cases items that are ordered are out of stock and have to be back ordered. In these circumstances delivery will generally take up to 6 days but we will email you informing you of the delay.

Our delivery days are from Monday to Fridays. Orders taken on Saturdays and Sundays will be processed the following Monday, Bank holidays excepted. 

 

Privacy & Security

 

BulletProof Gymwear do not disclose buyers information to third parties.

Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

Data collected by this site is used to

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Only disclose information to third-parties for goods delivery purposes

 

Returns & Replacements

 

We are covered by the UK Governments Distance Selling Regulations and as such all our customers are entitled to a refund of the cost of goods supplied excluding postage and packaging provided that within seven days of receiving the unwanted goods, they return the goods in a sealed condition. If you wish to cancel your order, please inform us by email to info@bulletproofgymwear.co.uk as soon as possible. Contact made via Social Media will not be accepted and will delay the return process. Any items returned after 7 days will only qualify for a store credit or exchange as opposed to a cash refund. As we print everything to order by hand, if your order is cancelled before sending and after production has already started, 20% will be deducted from the order amount before the refund is issued to cover costs and time already spent on the bespoke item(s). All items that have been personalised i.e. size change, colour change, print on opposite side or whatever the case may be, will also incur a 20% deduction on the refund/credit amount if returned.

Ordering

Ordering could not be easier.  Just select the products you wish to purchase and add them to your shopping cart.  When you have finished shopping just proceed to the checkout where you will be asked for the delivery information and payment. You can also create your own customer account where you will be able to see details of previous orders and tracking numbers for ongoing orders etc.

Payment, Pricing & Promotions

Our products are exclusive to BulletProof Gymwear and offered at very competitive prices.  Sign up for our newsletter to receive information on promotions and special offers.Please note : When selecting the paypal payment method you can still pay with a credit card - no paypal account is needed !!

Viewing Orders

Please visit our customer account section where you can sign up for you own customer account which will enable you to see details of all previous orders and tracking numbers etc.

 

RETURN ADDRESS

UNIT 18 ROBERT LEONARD INDUSTRIAL ESTATE AVIATION WAY SOUTHEND ON SEA SS2 6GG